Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Ben Jacobs Web Design is committed to safeguarding your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ben Jacobs Web Design
Email: ben@benjacobswebdesign.com
We are the data controller for this website.

2. What Personal Data We Collect and Why

We collect and process data in the following ways:

a. Website Analytics (Google Analytics 4)

We use Google Analytics 4 (GA4) to help us understand how visitors use our website. GA4 collects anonymised data such as:

  • Pages visited

  • Time spent on the site

  • Device and browser type

  • General geographic location (not precise)

This data helps us improve our website and services. Google Analytics does not collect personally identifiable information.

To opt out of Google Analytics tracking, you can install the browser add-on here:
https://tools.google.com/dlpage/gaoptout

b. WPBot AI Chatbot (Connected to OpenAI)

We use an AI-powered chatbot on our website, provided by WPBot and integrated with OpenAI. If you choose to use the chatbot:

  • Your conversations are recorded and stored on our website

  • Some data is shared with OpenAI in order to generate responses

This information is used to monitor chatbot functionality and improve the user experience. Please do not enter sensitive personal information into the chatbot.

c. Contact Forms

When you contact us through a form on the website, we collect the details you provide (such as your name, email address, and message). This information:

We use it solely to respond to your enquiry.

3. Cookies

Our website uses cookies to:

  • Enable functionality and improve performance

  • Support Google Analytics tracking

  • Run chatbot features

You can manage or disable cookies through your browser settings. For more detail, please see our [Cookie Policy] (if applicable).

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent – for optional cookies and chatbot use

  • Legitimate interests – to monitor website performance and respond to user enquiries, where this does not override your rights

You can withdraw your consent at any time by contacting us at ben@benjacobswebdesign.com.

5. Who We Share Your Data With

We do not sell or rent your personal data. We only share data with:

  • Google – for analytics (anonymised)

  • OpenAI – via WPBot for chatbot processing

These third parties have their own privacy policies and comply with data protection laws.

6. Your Rights Under UK GDPR

You have the right to:

  • Request access to your data

  • Correct any inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Request data portability (in some cases)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: ben@benjacobswebdesign.com

More information: https://ico.org.uk/your-data-matters

7. Data Security

We take appropriate security measures to protect your data, including SSL encryption and restricted access to stored content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this policy or how we handle your data, please get in touch:

Ben Jacobs Web Design
Email: ben@benjacobswebdesign.com